Refund policy
NIRANJANAM strive to provide the best customer service possible. By placing an order with us, you agree to the terms and conditions stated in this policy.
To be eligible for a return or exchange, your item must meet the following criteria:
Condition: The item must be unused, unworn, unwashed, and in the same condition that you received it.
Tags & Packaging: All original tags must be intact and attached. The item must be returned in its original packaging.
Hygiene Check: Items returned with strong odors (perfume, smoke, body odor) or visible stains (makeup, sweat) will not be accepted.
Proof: Receipt of purchase (Invoice/Order ID) and clear unboxing video without edits/cuts are mandatory.
1. No refunds are available, only replacements for damaged or defective products(s)
2. Unboxing video is mandatory for the damage or defect claim without any video cut or edits.
3.When delivery person delivering the product to you, please make sure that there is no damage to the package and ensure the correct product is delivered. If you see your article opened or damage outside, please don't accept the product.
4. In case, if customer receive wrong product, customer has to report within 1 day from the delivery date to make necessary return arrangement. More than 1 day, wrong product return will not be accepted.
5. Once we receive back the product and confirm the damage, we will send a replacement product to you if all return criteria are met.
6. We do not accept returns or replacements for products that have been used or are not in their original packaging.
7. Returns will not be entertained for reasons of slight difference in colour or feel of material.